Ng personally helps deliver Chinese meals, which she coordinates through Citymeals on Wheels, to isolated seniors in the community. “Because they live alone, they feel like they have a very boring life,” she says. “Staying home creates mental problems—they’re constantly thinking about bad things. On top of that, they struggle with medical costs, living expenses, and housing issues.”

Using food as a pretext, she checks in on people to see how they are doing, which allows her to assess their psychological state, help connect them with home healthcare aides, and, if they’re not too infirm, invite them to Open Door.

When seniors arrive at the center, Ng ensures that their meals are both culturally and age appropriate. For instance, while the menu has a brown rice option that’s popular in the West, she insists that white rice also be available. She says, “They like the white—I mean, it just smells really good!” In her conversations, she has learned that what suits one generation isn’t necessarily right for another: People aged 60 to 75 generally prefer harder rice, while older patrons favor it softer. As they sit around the tables, those who came for the food begin to form new relationships and integrate into the community of elders.

A couple years ago, the surgeon general identified loneliness as a major public health concern, an epidemic, in fact, making Open Door’s welcoming role more critical. Yet the center struggles with funding—none at all last year, so even small things like repairing the front door become hard to afford. And expenses could rise if federal cuts to social services increase the need within the community.

But for Ng, it’s never been about the money. “If you don’t love your job, it doesn’t matter how high you’re paid—you’ll suffer. But I don’t care. I lead a simple life. After 56 years of working in the community, God has given me good health, and I don’t want to retire.”